Delivery Information

UK Delivery

All orders are shipped free of charge via Royal Mail First Class or an equivalent service.  You may choose to purchase an upgrade to Recorded Signed For.

To guarantee that every crystal is perfect and to give you the widest choice of colours and designs all our beautiful crystal crystal designs are made to order, which normally takes 2 - 5 days.

All of our products are protectively wrapped, so we are doing our best to protect your new crystal against the ravages of the postal system, but sometimes things do go wrong.

If you do receive a damaged crystal we ask that you email us within 24 hours of receipt. We will send you an email with return instructions and a damage notification form that protects both you and us. Prior to sending crystals that have been damaged in the post back to us we ask that you complete the Royal Mail damage notification form and send it back to us.

Finally, our aim is to ensure that you are delighted with every purchase that you make from us, so please do let us know if we have delighted or disappointed you so that we know what we are doing right and can correct any mistakes that we may inadvertently make.

Your statutory rights are not affected.

Europe

All orders are shipped via Royal Mail First Class or an equivalent service.  

To guarantee that every crystal is perfect and to give you the widest choice of colours and designs all our beautiful crystal crystal designs are made to order, which normally takes 2 - 5 days prior to posting.

All of our products are protectively wrapped, so we are doing our best to protect your new crystal against the ravages of the postal system, but sometimes things do go wrong.

If you do receive a damaged crystal we ask that you email us within 24 hours of receipt. We will send you an email with return instructions and a damage notification form that protects both you and us. Prior to sending crystals that have been damaged in the post back to us we ask that you complete our damage notification form and send it back to us.

Finally, our aim is to ensure that you are delighted with every purchase that you make from us, so please do let us know if we have delighted or disappointed you so that we know what we are doing right and can correct any mistakes that we may inadvertently make.

For the purpose of posting, Europe comprised the following countries:

Andorra, Albania, Armenia, Austria, Azerbaijan, Bosnia and Herzegovina, Belgium, Bulgaria, Belarus, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, Georgia, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Kyrgyzstan, Kazakhstan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Sweden, Slovenia, Slovak Republic, San Marino, Tajikistan, Turkmenistan, Turkey, Ukraine, Uzbekistan, Vatican City State (Holy See)

We do not ship to any country outside the UK or Europe.